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Knowledgebase Software Device Utility How-To's

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How to Install Device Utility

Steps Locate the Device Utility installer file you were provided. Double-click the installer to begin setup. Follow the on-screen prompts. If Windows asks for permission to continue, approve the prom...

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How to Activate a Professional License

Steps Open Device Utility. Click Info on the top menu. Select License. In the License window, enter your activation information in the provided field. Follow the on-screen activation steps. Wait for ...

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How to Export Device Information

Steps Open Device Utility. Review the device information shown on the main screen. Click File in the top menu. Select Export. Choose either: TXT for a text file CSV for a spreadsheet-friendly file ...

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How to Open and Use Admin Center

Steps Open Device Utility. Click Info on the top menu. Select Admin Center. If this is the first time opening it, complete the initial password setup. If a password has already been created, enter th...

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How to Create a Support Bundle

Steps Open Device Utility. Go to the Support Bundle area or use the available Support Bundle option in the program. Start the bundle creation process. Wait while Device Utility gathers the available ...

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How to Use Command Center

Steps Open Device Utility. Click Tools. Open Control. Select Command Center. Review the dashboard panels and process area. Use the available quick actions as needed. Refresh the view if you want the ...

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How to Use BitLocker Status

Steps Open Device Utility. Click Tools. Open Utilities. Select BitLocker Status. Review the displayed BitLocker information. If needed, click Refresh to reload the results. Use Copy or Save if you wa...

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How to Use God Mode (Soon-to-be Replaced)

Steps Open Device Utility. Click Tools. Open Control. Select God Mode. Use the available categories or search area to find the Windows item you want. Open the selected item. Best Uses God Mode is us...

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How to Use Network Health Snapshot

Steps Open Device Utility. Click Tools. Open Diagnostics. Select Network Health Snapshot. Review the information shown in the output area. Click Refresh if you want to run the snapshot again. Use Cop...

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How to Deactivate a License

Steps Open Device Utility. Click Info. Select License. In the License window, choose the Deactivate option. Confirm the action if prompted. Wait for the license state to be removed. What Happens Nex...

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How to Change the Admin Center Password

Steps Open Device Utility. Click Info. Select Admin Center. Sign in with the current Admin Center password. Open the Change Password option. Enter the current password when prompted. Enter the new pa...

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How to Reset Admin Center

Steps Open Device Utility. Click Info. Select Admin Center. Sign in with the current Admin Center password. Open the Reset Center option. Enter the current password when prompted. Confirm that you wa...

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How to Use Services Quick View

Steps Open Device Utility. Click Tools. Open Utilities. Select Services Quick View. Review the listed service information. Use any available filter or view controls if needed. Click Refresh to update...

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How to Use System Health Snapshot

Steps Open Device Utility. Click Tools. Open Diagnostics. Select System Health Snapshot. Review the health details shown in the output window. Click Refresh to run the snapshot again. Use Copy or Sav...

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How to Use Windows Update Status

Steps Open Device Utility. Click Tools. Open Utilities. Select Windows Update Status. Review the update-related details in the output area. Click Refresh if you want updated results. Use the availabl...

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How to Use Defender / Firewall Status

Steps Open Device Utility. Click Tools. Open Diagnostics. Open Security. Select Defender / Firewall Status. Review the information shown in the output area. Click Refresh if you want to reload the cu...

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How to Use AD / Entra / Hybrid Status

Steps Open Device Utility. Click Tools. Open Diagnostics. Open Identity & Management. Select AD / Entra / Hybrid Status. Review the join and identity information shown in the output area. Click R...

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How to Use Time Sync Status

Steps Open Device Utility. Click Tools. Open Diagnostics. Open Identity & Management. Select Time Sync Status. Review the displayed time-sync information. Click Refresh if you want the latest res...

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How to Use Pending Reboot Check

Steps Open Device Utility. Click Tools. Open Diagnostics. Open Updates or the related system diagnostics area. Select Pending Reboot Check. Review the displayed results. Click Refresh if needed. Use ...

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How to Use Power / Battery Status

Steps Open Device Utility. Click Tools. Open Diagnostics. Open System or the related diagnostics area. Select Power / Battery Status. Review the displayed power and battery information. Click Refresh...

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How to Use Intune / MDM Status

Steps Open Device Utility. Click Tools. Open Diagnostics. Open Identity & Management. Select Intune / MDM Status. Review the information shown in the output area. Click Refresh if needed. Use Cop...

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How to Use Group Policy Snapshot

Steps Open Device Utility. Click Tools. Open Diagnostics. Open Identity & Management. Select Group Policy Snapshot. Review the displayed policy-related details. Click Refresh if needed. Use Copy ...

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